Shipping & Returns

Shipping

• Where: the 48 contiguous states and DC. Alaska, Hawaii, Puerto Rico and APO/FPO addresses can get Small and Medium parcels only.
• When: orders ship within 3 business days of payment. We pack by hand and email tracking when it leaves Bremen. If we can't make that, we'll email you a new date and you can cancel for a full refund.
• How much: flat rate by package size, shown in your cart before you pay:
• Small parcel — $7.99
• Medium parcel — $11.99
• Large parcel — $17.99
• Extra large (UPS Ground) — $29.99
• Too big to ship? Some items are marked Local pickup only. They can't be shipped.
• Damaged in transit? Email us within 48 hours of delivery with photos of the box and the item. We'll make it right.

Local pickup (Bremen, IN)

• Free. Choose "Local pickup" at checkout.
• We email you when your order is ready (usually within 1 business day) with the address and times. The address is only shared in that email.
• We hold pickup orders for 7 days. If we can't reach you after that, we may cancel and refund the order.
• For big items, bring a vehicle that fits them; we'll help load.

Returns

• 14 days from delivery or pickup to start a return. Reply to your order email or use the contact page.
• Not as described (wrong item, condition worse than listed, missing parts we didn't mention): we pay return shipping and refund the full price, including original shipping.
• Changed your mind: return it unused, in the same condition, with everything it came with. You pay return shipping; we refund the item price.
• For Parts / Not Working items are sold as-is: returns only if we described them wrong.
• No restocking fees.

Refunds

Refunds go back to your original payment method within 7 business days of us receiving the return (or of cancelling an order we couldn't ship). Banks usually post them within 5–10 business days after that.

TODO (Gaige): confirm the 3-business-day ship promise, the 7-day pickup hold and the change-of-mind policy before turning on payments.

Koors Overstock · Bremen, Indiana 46506 · Pickup by appointment.